How do I know if my order went through?
Did you get an order confirmation number? If you did not, then your order did not go through(please make sure to check your junk email box as well). Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
What happens if my delivery is refused by the recipient?
If your order is refused by a recipient (or business/school), we will notify you immediately. You may then choose to pick up your arrangement at our store, or have us put it out for sale and receive a full credit.
What does “Standard”, “Deluxe”, and “Premium mean?
Most of our arrangements are available in three sizes. The “standard” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “deluxe” or “premium”. By upgrading your arrangement, we will add more premium flowers making the arrangement larger and/or fuller. In some cases, the size of the vase or container will also become larger. If you would like an arrangement larger than our premium, please contact us to increase the size to your specifications.
Will my flower arrangement look exactly as pictured online?
We try our best to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors/openness of blooms may vary. We always keep the same look/feel of the arrangement selected. If you have any concerns, please contact us for a replacement. Your satisfaction is our priority!
Where can I get the addresses and phone numbers of hospitals?
When you are placing your order our system will look up hospital address for you.
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and room numbers. (As part of our service we confirm room numbers on every order.)
Where can I get the addresses and phone numbers of funeral homes?
When you are placing your order our system will look up funeral home address for you.
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and visitation times. (As part of our service we confirm visitation times on every order.)
Can I send balloons to a hospital?
Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals due to latex allergies. We offer mylar balloon bouquets or mylar balloons as add on items to products. Additionally, we offer candy and stuffed animals as add on items.
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the full name of the recipient, hospital and room number or ward (if possible). Your arrangement will be delivered to the floor nurse's station, directly to the room, or hospital transport per hospital policy. As a service we check with the hospital to verify room number. Hospitals require patients to be in their final room before they allow delivery. If the patient is in transition, ICU, or CCU, we will continue calling the hospital multiple times a day until we can make the delivery. We will not trouble you with with 3 calls a day to give updates on the patients status. If the patient has been discharged we will arrange delivery to their home address.