FREQUENTLY ASKED QUESTIONS
What are Nanz & Kraft Florists hours of operation?
Floral Representatives are available to take your order by phone 24 hours a day! For branch store hours please click Branch Locations
for a listing of physical store locations and hours.
Is the information I provide during the checkout process kept private?
All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements. Any suspicious or fraudulent use of credit cards will be forwarded to authorities and prosecuted to the fullest extent of the law.
Where can I get the addresses and phone numbers of hospitals?
Click for listing of Kentuckiana Hospitals
. Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and room numbers. (As part of our service we confirm room numbers on every order.)
Where can I get the addresses and phone numbers of funeral homes?
Click for a listing of Kentuckiana Funeral Homes
. Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and visitation times. (As part of our service we confirm visitation times on every order.)
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. You may receive an email delivery confirmation when the driver returns from his scheduled route.
Note: We will answer all inquiries in the timeliest fashion possible. Some inquiries cannot be researched and resolved until we can make contact with our affiliate florist during their hours of operation. Once we are able to contact the delivery florist and obtain an answer to your inquiry, we will contact you by your choice of either e-mail or telephone. We work with only the highest qualified florists to process your order. The result is we maintain our unconditional guarantee on every order.
How will I know if my order has been received?
If ordering for delivery in the Louisville metro area, our drivers update the status of the order when they return to the store after completing their route. We will send you an email delivery confirmation within minutes of driver return. Sometimes we use special couriers that do not have access to mark the delivery, in that case the courier is required to notify us if the delivery has not been made. On nationwide orders delivery works similarly to our special couriers. If we know of any problem or delay we will contact you at once. This is one of the reasons that is important to give us a phone number and email address that will reach you. If we can not reach you by phone with a problem we will send an email.
Can I have a delivery made to a school?
Yes, But there are some issues with deliveries to schools. First, will the school notify the recipient of the floral delivery? Second, occasionally schools refuse the delivery. If you choose to have a delivery made to a school, choose not to make it on Valentine's Day, choose the day before. This increases the probability of success. Because of problems that are outside of our control, Nanz & Kraft Florist can not guarantee a floral delivery to a school. If you request us to provide this service we will do everything in our power to achieve your goal. If there is a failure the customer will still be charged for the product and delivery.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will do the following:
Find a neighbor to accept the gift. We will try as many as 10 neighbors. When we find a neighbor we will leave a tag on the front door of the recipient indicating where the delivery was left and what time, our customer service representative will also call the recipient phone number and leave a message.
If we are unable to find a neighbor we will leave a note on the door of the recipient's home asking them to call us and schedule an appropriate delivery time or redirect the gift to another location. We will also have a customer service representative call the recipient.
We will not leave a bouquet outside unless we are directed by you to do so OR the weather permits. Then there is no guarantee on the freshness. However, one of customer service representatives will call the recipient and inform them of the delivery.
Can I request a specific time for the delivery of my arrangement?
You may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request; this may result in an additional charge to you to honor the request. (If you have a special request we can make it happen just give us a call)
A "by time" of "before 4pm" is a great way to let us know when the gift must be there. Additional information such as if the recipient is at a school helps us get the delivery there on time.
We offer rush service for 4 hours from when an order is placed or before noon on the next day at check out.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you have any special requests please feel free to call us and we will do our very best for you.
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the name of the recipient, hospital and room number or ward. Your arrangement will be delivered to the floor nurse's station, as most hospitals do not allow florists into individual rooms. As a service we check with the hospital to verify room number. If the patient has been discharged we will re-deliver to their home address.
My computer froze up when I was placing an order. How do I know if the order went through?
Did you get an order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
Do you deliver on Sundays?
Yes, in the Louisville Metro Area. You can even have same day delivery if the order is placed by noon.
Out of the Louisville area unfortunately we cannot guarantee delivery on Sundays as it is not a standard delivery day for many florists. However, we are open and will do our best. In many cases we can get this done for you. Otherwise, Monday will have to be an option. (We make every effort to get your order out on the day you requested. If it can be done we will make it happen.)
What happens if I provide an incorrect delivery address?
We will do our best to deliver. We will attempt to call the recipient, look the recipient up in the phone book and various on-line services, scan the names of the phone listings by the street, look for reversed numbers and mis-spellings on the street name. We will contact you and ask for additional information. (Please do not guess at addresses. If you are unsure let us know in special instructions)
We find the US Postal Service
look up very helpful to verify an address. When placing an order for a hospital or funeral home we need only the name of the of the hospital or funeral home and the city. As part of our service we verify hospital and funeral home data.
Can I cancel my order?
We process your request the moment we receive it. It is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done 24 hours before the delivery.
How far in advance can I order a gift/bouquet/arrangement for delivery?
Our online web site is set for 45 days. We can take an order for any time in the future via the phone, please feel free to call us or email.
Is tax included in the price of the arrangement?
While all orders (excluding shipped items) include product and delivery, we are unable to include the tax in the advertised price because this is a collection and not a sale. (if you are a non profit tax exempt please fax your information to us at 502-897-2082.
Why do flowers from Nanz & Kraft Florist last longer than from other florists or the grocery store?
The fact that we have the freshest, longest lasting flowers is not an accident. We buy our flowers direct from the grower, use multiple staging coolers and separate fruit coolers(Ethylene gas from fruit reduces the lifespan of flowers) . All of our stores have an integrated Dosatron system that measures and optimizes the PH balance and adds floral food to all of the water we use. We have “green technology” coolers that closely monitor the temperature and humidity for optimal floral life.
Can you call before a delivery is made?
If requested in special instructions, we will call prior to delivery.
What does Flowers by Wire or Teleflora mean?
Flowers by wire may be a mysterious term to some, but it's the most popular way to send flowers across the country or around the world, with same day delivery possible to more than 99% of people living and working in the United States and Canada, as well as service to more than 120 other countries. The name "flowers by wire" is admittedly old-fashioned. Still, the quality and convenience are cutting edge. Interestingly enough, like most great ideas, it all started in a very low-tech, high-touch way.
Flowers by wire delivery dates back more than a 100 years. When someone wanted to send flowers to a loved one in another city, a hometown florist would help by contacting a trusted florist in the distant town. Many flower shops like Nanz & Kraft Florist were handed down from generation to generation, and florist families had their own florist friends they had come to know through the years. The distant florist could deliver the flowers to the recipient quite easily. Unfortunately, this network of fellow florists was informal, and communication was cumbersome. In the early days telegraph messages had to be used to relay an order from one florist to another.
Today, the best known are Teleflora & Floral Shop Network. Nanz & Kraft Florist is member of all of these and more. Each includes more than 20,000 florist members, who meet strict quality standards and adhere to professional guidelines. It's these florists that make flowers by wire possible.
Of course, flowers by wire technology has continued to improve, too. Today, the vast majority of flowers by wire orders are transferred between florists on proprietary data networks to ensure the speed, (For example an order placed on this web site is processed in just 3 or 4 seconds) with accuracy, and security of transmission. Ties among the larger and better florists have only strengthened, because they regularly fill floral orders for each other, monitor results, and maintain close professional relationships. So, the fundamental concept remains -- fresh flower arrangements individually designed and locally delivered by independent florists all working together to help their customers.
Is it safe to purchase over the net with my computer?
YES, It is safe.
Data we collect is only stored on our systems in an encrypted format. We employ SSL protection to protect the data as it is transmitted from your computer's browser to our web server. Your vital information is never printed in the open. While no system can be guaranteed 100 percent safe we have taken extreme care and have done so for over 25 years of on-line commerce.
I have heard that flowers delivered from an overnight service are fresher than from a florist?
Many of the out of town, overnight services claim their flowers are fresher, But this is not true. The flowers are cut in the same fields in South America, Holland, Africa, Hawaii and other areas. They are flown in the same planes. The real difference is the care of the flowers before they are delivered. With a florist the cold chain is protected. This "cold chain" insures that the flowers are kept in a cooler until they are delivered to your door. With an overnight service the flowers are out of water and refrigeration and sit in a box for 24 hours. (the flowers ride to the airport hub and sit in a warehouse until they are loaded back on a plane and flown to your city. They are then sorted and delivered in a non-climate controlled truck and delivered dry in a box.) The flowers are not arranged and have not been professionally hydrated. The fact is, overnight flower services are giving you far less service. When you are sending flowers you are sending sentiment - show how much you care by having your flowers delivered by a professional florist. Flowers from an overnight service are not a finished gift - they are a do it yourself kit.