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To honor our satisfaction guarantee, the recipient may be called to schedule delivery. We do not accept requests for delivery at specific times of day. We cannot guarantee delivery on Sundays as it is not a standard delivery day for most florists. However, we are open for a ½ day and will do our best when requested. In many cases we can get this done for you. Otherwise, Monday will have to be an option. If the recipient is not home, we may leave it with a neighbor and leave a note for the recipient. Depending on weather conditions and specific item, we may leave it at the recipient's door. We will NOT leave flowers and certain other perishable items outside when the weather is too hot, too cold, or otherwise inclement.
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. We do deliver on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.
LOCATIONS Nanz & Kraft St Matthews: 141 Breckenridge Ln Louisville, KY 40207 502-897-6551 Nanz & Kraft Southwest: 4450 Dixie Highway Louisville, KY 40216 502-447-3641 Nanz & Kraft Lime Kiln Ln: 2415-A Lime Kiln Ln Louisville, KY 40222 502-426-9911